Preparing for Your Visit

A little preparation will help us to serve you better. Bring your health insurance identification card and your pharmacy plan insurance card to your appointment. Also, bring a form of picture identification, like a driver’s license.

If you are taking medications, either prescription or non-prescription, bring your pill bottles to our office.

Come to the office about 15 minutes before your scheduled appointment so that we can update your personal information in a timely manner.

Please check-in at the reception desk as soon as you arrive.

Waiting Times

The medical provider makes every effort to see you on time. This is usually within 15 minutes of your appointment time.

Occasionally your provider may be delayed. It is usually because the health condition of other patients has required more time than your provider anticipated.

Providers afford each patient the time that is needed to attend to the health problems at hand. You will be provided the same service.

Please be patient if the provider is delayed. If the provider is occupied with a serious health emergency, you will be given options to wait for the provider, see an alternate provider, or reschedule the visit.

If you have not been called from the waiting area within 15 minutes after your scheduled appointment, please return to the reception desk.

Co-payments and Account Balances

Payment is expected at the time of service.

If your insurance requires you to pay a co-payment, we are required to collect it. For your convenience, we accept cash, checks, and most major credit cards. If we must bill you for the co-payment, an additional processing fee is charged.

Urgent Care Centers

If you need to be seen quickly for an urgent problem, we can do so as soon as we get your records at our office. This is to be sure we have all important information regarding your medical care.

If you aren’t yet a patient of our practice and you need to be seen for an urgent problem, you can also use one of Community Care Physicians Urgent Care centers located across the area. As part of the same medical group, we use the same electronic health record as these Urgent Care centers. This means any care you receive at Urgent Care will be accessible to our physicians in our practice in your shared permanent medical record.

Urgent Care Centers